What is Getaiki?
Getaiki is an on-demand, tech support company. Our team of fully-vetted technicians offer a wide range of tech solutions. We are creating a system for prompt, quality tech support services.
Can I request your Services in my area?
Getaiki's remote Services are available nationwide. Visit our Request page to request a tech support.
What are your hours?
Our remote tech support is available 24/7.
Is my service guaranteed?
We guarantee our service for 30 days. If you have a problem with any work performed, simply contact info@getaiki.com and we'll send another tech out at your convenience. We are committed to your complete satisfaction. If you're not 100% happy, we'll do whatever it takes to make it right.
What is your cancellation policy?
You may cancel a confirmed scheduled service up to 48 hours prior to the commencement time. In this case, Getaiki will make a total refund of your payment. However, cancellations made within 48 hours of a scheduled service will attract a cancellation fee of 10% from the payment made by you. You agree that fees charged by Payment Providers in connection with such refund shall be deducted from the payment made by you for the service.
If you fail to cancel a Request at least 3 hours prior to the confirmed commencement time, you will be charged in full. You shall be responsible for such service and there shall be no refund from Getaiki.
Please, visit our cancellation policy page for more details.
How do I get help?
Please contact us at info@getaiki.com with your enquiries.
What if I don't know what's wrong?
Not a problem. Just choose the appropriate service and add as much detail about the issue as you can. We'll review your request and reach out if we need clarification. If you need help determining the appropriate service you need, feel free to contact us by email. Our support specialists can help create your service request.
How skilled is your team?
Our team is composed of experts, technicians and capable software engineers knowledgeable in their fields.
How am I billed for services?
You'll be asked to provide a credit card when you request your first service. Immediately you make a Service Request, we'll then charge the payment method you provided.